Description
We are excited to introduce our newest, and one of the most requested courses: Soft Skills: The Essential Art of Adjusting.
Research suggests that 85% of job success comes from well-developed soft skills and people skills, and only 15% comes from technical skills and knowledge.
-Study by Harvard University, the Carnegie Foundation, and SRI International
Xactimate, policy interpretation, and scoping damages are what most new adjusters worry about when getting started. These are the tools of the trade, and you absolutely need them. But ask any IA Firm manager or insurance carrier what causes them to let an adjuster go, and the answer is rarely “they didn’t know how to sketch a roof.” It’s almost always a lack of “soft skills.”
This new class will help you unlock the human side of claims handling and elevate your career as an insurance adjuster. While technical expertise is essential, it’s your ability to communicate, connect, and problem-solve under pressure that truly sets you apart.
This 4-hour course gives you the critical soft skills most adjusters overlook, but every successful adjuster relies on.
What You’ll Be Able to Do
- Build real rapport with claimants, even in stressful or emotionally charged situations.
- Communicate with clarity so everyone involved understands the process, expectations, and next steps.
- Negotiate fair settlements that balance the needs of both the insured and the insurer.
- Think creatively and strategically to find solutions to even the most complex claims.
- Manage your time and workload more efficiently to reduce stress and stay productive.
- Maintain professionalism and integrity by consistently practicing ethical decision-making.
Course Curriculum
Effective Communication & Negotiation
Master verbal, nonverbal, and written communication and refine your professional style for clearer, more confident interactions.
Emotional Intelligence, Empathy & Building Rapport
Strengthen your self-awareness and emotional intelligence while learning de-escalation strategies, empathy skills, and healthy professional boundaries.
Problem-Solving & Critical Thinking
Use a structured, multi-step approach to identify issues, evaluate options, and implement creative solutions.
Time Management & Organization
Adopt proven methods to juggle multiple tasks, stay organized, and work efficiently—even during high-volume claim cycles.
Professionalism & Ethics
Navigate ethical challenges with confidence while upholding your fiduciary responsibilities and maintaining professionalism in every interaction.
