If you’re considering a career as an insurance adjuster but find yourself thinking, “I’m not very good with technology,” you’re not alone. It’s one of the most common concerns we hear from aspiring adjusters, and thankfully, it’s also one of the most solvable.
The truth is, while technology plays an important role in the adjusting field, you don’t need to be a tech wizard to succeed. You just need to be comfortable using everyday tools (such as email, computers, and cell phones) and be willing to learn a few industry-specific systems along the way.
At AdjusterPro, we have helped over 100,000+ students of all ages and backgrounds get licensed, and we want to help you discern whether this career is a good path for you. Let’s break down what kind of tech skills are actually needed in this field, the tools you’ll use daily, and how to build confidence even if you’re starting from scratch.
Table of Contents
- What Technology Do Insurance Adjusters Use?
- How to Prepare for The Technology You Will Use as an Adjuster
- So, If You Aren’t Tech Savvy, Which Adjuster Role Is Right For You?
- Can I Get Help or Support If I Have Technical Issues During a Real Claim?
- How Long Does it Take to Become Confident with Claims Adjuster Technology?
- Is Adjusting Something You are Considering? What’s the Next Step?
What Technology Do Insurance Adjusters Use?
As an adjuster, your job involves documenting, communicating, and navigating claim details. Here are some tools you’ll likely use:
Computers, Smartphones, and Tablets
Mobile devices and computers are used to:
- Take and upload photos of property damage
- Use inspection or estimating apps
- Communicate with clients and teams on the go
Claims Management Software
Programs such as Xactimate, FileTrac Evolve, and SimSOL are industry standards. You will most likely need these systems to help you:
- Create estimates
- Document your findings
- Track claim progress
Before starting to learn a specific software, first talk to the employer or the Independent Adjusting (IA) Firms you hope to work for about which programs they require.
Rest assured, there is plenty of training available on insurance software platforms, and they get easier with practice.
How Tech-Savvy Do You Really Need To Be?
When we say you don’t need to be tech-savvy, we mean you don’t need to:
- Know computer programming or software development
- Troubleshoot software issues
- Understand complex IT systems
Instead, you need to be able to:
- Use a smartphone confidently
- Learn basic software workflows
- Follow digital forms and upload files
- Use tools and equipment for investigations
This is the kind of technology use that’s common in many modern jobs. If you’ve ever filled out a form online, used a calendar app, or emailed an attachment, you’re off to a good start.
How to Prepare for The Technology You Will Use as an Adjuster
Even basic technology can feel overwhelming if you haven’t used it regularly. Here’s how to build your confidence:
- If there is something your employer (or IA Firm) needs you to know that you feel unsure about, YouTube has an abundance of beginner tutorials for all types of software, and you can also practice programs like Google Suite, Microsoft Word, and Microsoft Excel to feel more confident along the way.
- Practice using free tools, your phone’s camera, and your computer’s upload features
You don’t need to master it all at once; just don’t be scared to dive in and start learning. Like any new skill, it comes with time and repetition.
So, If You Aren’t Tech Savvy, Which Adjuster Role Is Right For You?
There are many different kinds of adjusters, so keep in mind that what you need to know varies depending on your role.
If you’re new to technology, starting as a desk adjuster (adjusting in an office setting) may offer the most structured environment. Desk adjusters typically receive more onboarding, support, and use tools in a more controlled setting.
On the other hand, field adjusters work on-site independently, using mobile apps to conduct in-person investigations. They may require more tech confidence upfront. Independent adjusters often need to manage their own tech setup entirely, which can be overwhelming for beginners.
If you’re not yet comfortable with tech or you prefer learning with more support, a desk or staff adjuster role is often a better starting point.
Still feel unsure about whether you can handle the “techy” side of insurance adjusting? We recommend taking an Xactimate class to determine if you are up to the challenge, because this is typically the most complex program you’ll use.
That said, if you are not interested in using software and computers and keeping up with basic tech, then an adjusting career is likely not a good fit for you.
Can I Get Help or Support If I Have Technical Issues During a Real Claim?
Yes, but the level of support depends on your role and who you’re working with.
Many major claims tools, such as Xactimate, provide support, training libraries, and user documentation to help when you encounter technical issues.
Carriers and adjusting firms often provide onboarding, training, or mentorship to help adjusters learn their specific systems and workflows.
Desk adjusters and staff adjusters typically receive the most structured and consistent support. Independent adjusting (IA) firms also tend to offer guidance and technical help, since your success directly impacts their ability to grow and maintain their rosters.
That said, independent adjusters are generally expected to be more self-sufficient. In those situations, support often comes from experience rather than formal training. Peer networks, industry forums, and online communities (such as CADO or relevant Reddit groups) can be invaluable when you hit a snag in the field.
One important note: If you’re working in the field, limited or unreliable cell service can sometimes prevent claims software from functioning in real time. Successful adjusters are prepared for this by taking detailed manual notes, photos, and measurements, then uploading everything once they’re back online.
How Long Does it Take to Become Confident with Claims Adjuster Technology?
While this varies from person to person, most new adjusters start to feel confident with the basic tools within 1–4 months of hands-on use. Claims systems may feel overwhelming at first, but with repetition and real claim experience, they become second nature.
Take it day by day, and don’t worry: you don’t have to master everything before your first assignment. You’ll grow your confidence with every case.
Is Adjusting Something You are Considering? What’s the Next Step?
We wrote this article because many people struggle with technology and worry that this disqualifies them from starting a new career. Take heart! You’re not alone, and you’re not disqualified. Most people entering the field aren’t tech experts: the path to confidence is well-worn, and we are here to help.
If insurance adjusting is a career you are interested in, here’s how to take your next step with confidence:
- Have Questions? Reach out! Our team is here to answer your questions with no pressure; we want to make sure you find the best career path for you.
- Ask IA Firms and Businesses what they require and recommend for you to get hired.
- Start your training: Once you have determined what you need to learn and what licenses you need in your state, it’s time to start learning!
Because licensing requirements vary by state, we recommend starting with our state-specific guides, like “How to Become an Insurance Adjuster in [Your State],” available on our blog. Or visit your state’s licensing courses page to see what’s available.
Wishing you all the best on your adjusting journey!
